This policy describes how AICOMLOGIC SRLS ("Aicomlogic", "we", "us") collects, uses and protects personal data when you use our website, applications and platform services.
Aicomlogic SRLS (società a responsabilità limitata semplificata) is an Italian company registered with the Camera di Commercio di Rieti-Viterbo under codice fiscale and partita IVA 02492000563 (REA VT-212386), with its registered office at Via Daniele Manin 2, 01027 Montefiascone (VT), Italy. The company is also iscritta nell'apposita sezione speciale del Registro Imprese as a Start-up Innovativa ai sensi del D.L. 179/2012.
For the purposes of EU data protection law (Regulation (EU) 2016/679 — GDPR), Aicomlogic acts as data controller for personal data collected through this website and as data processor for personal data processed on behalf of our enterprise customers through the platform.
Depending on how you interact with us, we may process:
We process personal data for the following purposes and legal bases:
Customer content is processed strictly to deliver the platform to your organisation. We do not use customer content to train foundation models, we do not share it with third parties for advertising and we apply strict tenant isolation across all of our managed services.
Inference and embedding requests are processed through managed model endpoints hosted in the same region as your workspace. Our model providers process prompts and completions under their respective Data Protection Addenda and do not retain prompts beyond what is required for abuse monitoring, which can be disabled or constrained for eligible customers and contractual configurations.
We use a small number of carefully vetted sub-processors to operate the platform — covering hosting, vector search, model inference, object storage and managed PostgreSQL. A current list of named sub-processors is published on our trust center; material changes are notified at least 30 days in advance.
By default, EU customer data stays within the EU. Where data is transferred outside the EEA — for example, for support engagements with our US-based engineers — we rely on Standard Contractual Clauses, supplementary technical measures and (where applicable) the EU-US Data Privacy Framework.
Aicomlogic is designed against enterprise security requirements and operates under documented information security, vulnerability management and incident response programmes. A formal third-party audit programme is on our roadmap; the current status is published in our trust center.
All customer data is encrypted in transit (TLS 1.2+) and at rest (AES-256), using managed cloud encryption primitives. Customer-managed keys (via the cloud provider's managed key vault) are available on Enterprise plans.
We retain personal data only as long as necessary for the purposes described above or as required by law. Customer content is retained for the duration of the relevant subscription and deleted within 30 days of termination, unless retention is explicitly contracted.
You have the right to access, correct, port or delete your personal data, and to object to or restrict its processing. You can also lodge a complaint with your local supervisory authority — for Italian residents, the Garante per la protezione dei dati personali.
To exercise these rights, contact us at [email protected] or via certified email at [email protected]. We respond within 30 days.
Our website uses strictly necessary cookies for session management and, with your consent, analytics cookies to help us understand product usage. Granular controls are available through the cookie preferences link in the footer.
We may update this policy from time to time. Material changes will be notified via email to active customers and announced on this page at least 14 days before they take effect.
Questions about this policy can be sent to [email protected] or by post to: Aicomlogic SRLS, Via Daniele Manin 2, 01027 Montefiascone (VT), Italy. Certified email (PEC): [email protected].
Version 2.1 · Last updated 12 May 2026